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Replacement
Filters

Fridge
Filter

Under
Counter

Counter Top

Reverse Osmosis

Alkaline Water Ionize

Shower
Filter

Water
Softener

Iron
Sulphur

Whole House

Water
Descaler

UV Light

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Lifetime Warranty

Valid from the original purchase date.
The original purchaser is covered for LIFE on all ionizer parts (not accessories) and 100% of labor costs in the first 5 years. After the first 5 years the purchaser is responsible for any labor costs-to a maximum of $199. Best Water will cover all shipping costs within Canada and USA for 1 year, and then return shipping for up to 5 years from the original purchase date. After that, the purchaser is responsible for all shipping costs. Items that have not been assigned an RMA number will not be accepted.

This warranty only covers failures due to defects in materials and workmanship which occur during normal use. This warranty does not cover damage which occurs in return shipment, or damage due to mineral build up, failures which are caused by products not supplied by the warrantor, or failures which result from accident, misuse, abuse, neglect, mishandling, faulty installation, misapplication, improper insertion of consumables, set-up adjustments, maladjustment of consumer controls, improper operation or maintenance, alteration, modification, power line surge, improper voltage supply, commercial use, or service by anyone other than an IonWays authorized repair facility, or damage attributable to acts of God.

Limits and exclusions: there are no express warranties except as listed above. The warrantor is not responsible for incidental or consequential damage; for damages arising out of the use of any unauthorized attachment; or for damages resulting from the use of the product with a defective water faucet. This warranty does not cover repairs caused by customer neglect or by failure to stop mineral build-up such as calcium in hard water areas. To maintain your warranty, replace your filter every 12 months. All express and implied warranties, including the warranties of merchantability and fitness for particular purpose, are limited to the applicable warranty period. Repair and/or replacement will be at the final discretion of Best Water Inc (Service Center In Canada).

You are required to have a Return Merchandise Authorization number to obtain service.

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