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For the home: Frequently asked questions

How is scale eliminated when neither the Scalewatcher unit nor the coils are in contact with the water?

The Scalewatcher unit works by producing an electronically applied field generated by a coil wrapped around the pipe. The fluids (usually water based) come under the influence of this field such that the mineral ions are forced to precipitate. (Controlled precipitation). These precipitates (crystals) flow down the drain with the liquid flow.

How can I tell if it's working? - What to look for:

In around 4 to 6 weeks you should notice:
The softening of scale around the basins
Scale flaking away from the kettle element and shower rose
Water often feels silkier
Water feeling hotter, improved performance of washing machines and dishwashers.
The ability to reduce the amount of soap, shampoo, detergents and cleaners
Easier cleaning of surfaces, especially baths, basins and sinks

Do Scalewatcher units produce a strong magnetic field?

No. The magnetic field strength is extremely low. Lower than the magnetic field of our earth.

Does it affect the drinking water?

Water remains chemically unchanged, retaining the beneficial minerals and tastes the same so you do not need a separate drinking tap.

How easy is it to install?

Do it yourself installation is quick and simple - and does not re-quire a plumber or the cutting of pipes.
1- Locate the pipe where your water supply first enters your building.
2- Wrap the signal cable around the pipe according to the instruction manual for lasting protection of the whole property.
3- Connect the signal cable to the Scalewatcher unit and plug into the mains outlet. Easy installation also means that, should you move, Scalewatcher™ is simple to disconnect and to take with you

Do the 3 Star and 5 Star have the same output strength?

The 3 Star is for inside and the 5 Star for outside use. This means that the coil of the 5 Star can become wet which causes the induction in the water to become less. To overcome this we make for instance the 5 Star stronger than a 3 Star.

Where does the scale that is removed go?

As the scale does not stick to pipe work and appliances it all goes down the drain.

Can I install the unit?

As no plumbing is involved most customers install the unit themselves and it should take no more than 30 minutes, or you can use a local handy man or electrician.

What do I check once I have the Scalewatcher installed?

Ensure the power supply is on and periodic checks of the LED indicators are sufficient.

How much does it cost to run?

The power of the 5 Star is 10 W, so the energy consumption will be 0.01 kWh. Your electricity bill will give you the price you pay per kWh. Multiply 0.01 with this amount which will give you the cost of the unit to operate during one hour.

What pipe material is suitable?

The unit can be fitted on copper, plastic, galvanized steel or lead pipes.

Where should the unit be installed?

The ideal place is where the water enters the house, so all the water is treated. But if necessary it can be installed more downstream.

How much pipe is needed for installation?

To install the unit you require four inch of straight pipe. This can be horizontal, vertical or diagonal pipe. However you can treat two pipes with one unit.

What if it does not work?

We can normally solve most problems. If we can't you get your money back.

What about rumors that water softeners (ion exchangers) are not allowed anymore?

There are areas in the United States where it is not allowed to install certain types of salt using water softeners, in order to reduce the chlorine discharge in the environment.

I learned that in a Cage of Faraday there is no field possible to exist and an iron pipe is a kind of Cage of Faraday. How can the Scalewatcher be effective?

First of all an iron or copper pipe is not a Cage of Faraday. Second, Scalewatcher generates an electric and magnetic field. A Cage of Faraday will attenuate an electric field to zero inside the cage. However, this is not applicable for the magnetic field. A conductive pipe of infinite length can be considered to be a Cage of Faraday so one can expect that the electric field will be attenuated (but not to zero) inside the pipe. Therefore the treatment will work on iron and copper pipes, thanks to the presence of the attenuated electric field and full strength magnetic field..

For the Commercial: Frequently asked questions

For what kind of applications can I use the commercial series?

Some examples: Small hotels, restaurants, dentists, hair dressers, car washers, swimming pools, poultry farms (cooling pads), farming, golf courses. In short, where potable water is used.

Do the CM2 and CMN2 have the same output strength?

The CM series is for inside and the CMN2 series for outside use. This means that the coil of the CMN series can become wet which causes the induction in the water to become less. To overcome this we make for instance the CMN2 stronger than a CM2 for a 2" pipe.

Can I use a domestic unit for a commercial application?

Yes you can and you may have good results. However your Warranty and Performance Guarantee are void.
I want to dismantle my water softener as soon as I installed my commercial Scalewatcher.
Only dismantle your salt using water softener when you are fully satisfied about your purchase.

Is it a must to wrap the wire in the water flow direction?

No. Scalewatcher generates a magnetic and electric field changing direction all the time, the average values being zero. Therefore flow direction is not to be taken in consideration.

In my hotel of 500 rooms I want to stop using the water softener when the Scalewatcher is performing. Do you expect any unforeseen problems?

The kitchen may give problems, especially the dishwasher. When water evaporates from the glasswork it will leave White spots (the mineral crystals formed by the treatment). These are easy to clean. If you do not want to see the White spots so you can prevent additional hand cleaning, you will have to install a small water softener for the dishwasher. However before you install the additional small water softener check whether you get the White spots in the first place.

My experience is that when the water softener works too well, reducing the hardness to almost zero, we get heavy corrosion of our copper pipes. Do we have the same problem with Scalewatcher?

Certainly not. The treatment by Scalewatcher does not increase copper ions in the water as shown by research of the Dutch KIWA.

For the Industrial: Frequently asked questions

What models are available for Industry?

For the smaller pipes up to 16" the following models are used: SE4, SE8, LE12 and LE16. For pipes with a diameter larger than 16" the following models are available: HIME24, HIME40, HIME80 and HIME120. In addition the following models are used where the TDS and hardness levels are moderate: IE2, IE4 and IE8.

Where can I apply the Industrial series?

Some examples: Large hotels, municipal swimming pools, paper factories, metal factories, food Industry, chemical factories.

Can I use a domestic or commercial unit for an Industrial application?

Yes you can and you may have some results. However your Warranty and Performance Guarantee are void.
I want to dismantle my water softener as soon as I installed my Industrial Scalewatcher.
Only dismantle your salt using water softener when you are fully satisfied about your purchase.

In my hotel of 500 rooms I want to use an Industrial Scalewatcher to protect my cooling tower and chiller. What can I expect?

You can expect that you will have less complaints from your guests about the air conditioning. Also you will save in water (at least 50 %) and energy. Not to forget that you will have less maintenance.

What's the task of a Scalewatcher unit in a chemical treated water system which is already treated and the process does not allow to stop this che-mical treatment?

Chemicals do not work always for 100 %. The synergistic effect of che-micals and Scalewatcher may increase this percentage. An example is super steam water tube steam boilers. No way that chemicals or other water treatment systems can be stopped. Nevertheless scale problems can be present. In this case Scalewatcher should be installed in addition to the present treatment.